QA Evaluation

Weekly QA Audits, Recordings, and Coaching logs

QA Guidelines.XLSX

Knowledge Check Scoring

US and CANADA

Technical Support Representative(s)

Joshua Encela

Emmanuel Tresvalles

Jayson Mar Dacillo

Michael Buenviaje

Christopher Pangilinan

APAC

Technical Support Representative(s)

Alberto Cortez (L2)

Christian Bollosa (L2)

Ronald Garcia (L1)

Christopher Pangilinan (L1)

Jeramil Mamawag

UK and Ireland

Technical Support Representative(s)

Jewell Anne Ortega (L2)

John Paul Garcia (L1)

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